Hello. My name's Benjamin. I'm a teacher on this website, , obviously1, for “engVid”.
And today we're going to deal with2 talking on the phone and trying to understand what they are saying. We're going to ask3 them to raise4 their voices, to slow down5, we're going to ask them to repeat themselves, and we're going to cover6 what to do when you just7 don't understand.
So, I'm hungry. I've been working all day8. I need to call a pizza. That's it. Okay. Huh? I can't hear9 them. They're being10 too quiet. They're quiet as a mouse. So I need to say: "Could you speak a little louder11 please?" Okay? So: "Could", this is a polite way of asking a question12. Okay? "Yeah, hang on13. I'm... Sorry. I'm just talking to my friends on the internet. Okay? Hang on. I'll be a couple of minutes14." So this is a polite way of speaking. "Could you speak a little louder?" A little, a little louder. Okay? "Please? Could you speak a little louder please?"
Or another way15 of saying this: "Sorry, what did you say?" I didn't hear what they said. So this is interesting. Look at the word16 order here. "What did you say?" I put my auxiliary verb "did", "What did you say?" before the subject17, here. "Sorry, what did you say?" I'm asking them to repeat. Okay?
Or, last one18: "Please speak up." Please. A little louder. I need to hear. "Please speak up." Speak up. Okay? If you don't remember anything else19: "speak up" is more volume. Okay? "Please speak up. I can't hear you very well." "I can't", so this obviously short for20: "I cannot hear you very well." I'll just tell him. "Sorry, please speak up. I can't hear you very well." Okay, he's speaking nice and loudly21 now, I can hear him.
But now he's talking too fast22, he's saying: "Blablablablablablablablablablablablabla." That's no good. "Yeah. No, hang on. I need to talk to them again. Sorry." So, if I need23 to tell them to calm down24, to slow down-okay?-I could say: "I'm struggling25 to understand. Please could you speak slower26?" Okay? I've written27... This is optional, this bit28: "I'm struggling". So struggling, that fight, I'm fighting to understand. You're just talking too fast. But if you want to keep29 it nice and simple, just say: "Please could you speak slower?" Slower. Slow, a little bit more slow. Okay? Got it?30 "I'm sorry. I'm struggling to understand. Please could you speak slower?"
Great, so now they're talking nice and loudly and they're talking slowly, which is what we want31. I can understand now. "Huh? What? Huh?" They said something33. I... I didn't... I didn't... I didn't understand, so I say... "Yeah. One minute." "Sorry, would you mind33 repeating that?" Okay? This is another polite way of phrasing34: "Would you mind? Do you mind?" It's a nice way of asking someone to do something35. Repeating, "repeat" with "ing" that, what they just said. Okay? We'll try this. "Sorry. Would you mind repeating that please?" Busy, oh they're very busy at the moment. Okay, that's fine.
This pizza company36, I don't understand what they're saying again. What's going on?37 So... "Yeah, yeah, yeah. One sec. One sec." So I need to say: "I'm sorry, I didn't quite catch that38." Okay? So: "I'm sorry", so short for: "I am sorry, I didn't"-didn't - did not-"quite" not quite, just a little bit... "I didn't quite catch", catch, if I catch something, I understand, I get it. "I'm sorry, I didn't... I didn't quite catch that." Okay? "Catch" means39 to understand, to hear. "I'm sorry, I didn't quite catch that."
"Did you say that you...? Did you say that you only do40 vegetarian pizzas?" Okay? "Did you say that...?" So I am... I am now repeating what they said. "Did you say...?" okay? Past simple. You did. "Did you say...?" But with... This is the auxiliary again. "Did you say that you only do vegetarian peache-, pizzas?" Or I could say: "Let me just check that41. You said that you only do vegetarian pizzas. Is that right?42" Okay? So I'm checking. "Is that right?" Is that what you said? Okay? "Yes. Sorry, sir44. We only do vegetarian pizzas." Okay? And then I can choose43 vegetarian and I say: "Yes", or I say: "No", and I choose someone else45. Okay?
So I hope that46 gives you a better idea of how47 to really understand your telephone conversations. Okay? Just to recap48: we got ways49 of asking them to raise the volume a little, to slow down, to repeat themselves, and what to do if you think they'd said something but you're not quite sure50.
And today we're going to deal with2 talking on the phone and trying to understand what they are saying. We're going to ask3 them to raise4 their voices, to slow down5, we're going to ask them to repeat themselves, and we're going to cover6 what to do when you just7 don't understand.
So, I'm hungry. I've been working all day8. I need to call a pizza. That's it. Okay. Huh? I can't hear9 them. They're being10 too quiet. They're quiet as a mouse. So I need to say: "Could you speak a little louder11 please?" Okay? So: "Could", this is a polite way of asking a question12. Okay? "Yeah, hang on13. I'm... Sorry. I'm just talking to my friends on the internet. Okay? Hang on. I'll be a couple of minutes14." So this is a polite way of speaking. "Could you speak a little louder?" A little, a little louder. Okay? "Please? Could you speak a little louder please?"
Or another way15 of saying this: "Sorry, what did you say?" I didn't hear what they said. So this is interesting. Look at the word16 order here. "What did you say?" I put my auxiliary verb "did", "What did you say?" before the subject17, here. "Sorry, what did you say?" I'm asking them to repeat. Okay?
Or, last one18: "Please speak up." Please. A little louder. I need to hear. "Please speak up." Speak up. Okay? If you don't remember anything else19: "speak up" is more volume. Okay? "Please speak up. I can't hear you very well." "I can't", so this obviously short for20: "I cannot hear you very well." I'll just tell him. "Sorry, please speak up. I can't hear you very well." Okay, he's speaking nice and loudly21 now, I can hear him.
But now he's talking too fast22, he's saying: "Blablablablablablablablablablablablabla." That's no good. "Yeah. No, hang on. I need to talk to them again. Sorry." So, if I need23 to tell them to calm down24, to slow down-okay?-I could say: "I'm struggling25 to understand. Please could you speak slower26?" Okay? I've written27... This is optional, this bit28: "I'm struggling". So struggling, that fight, I'm fighting to understand. You're just talking too fast. But if you want to keep29 it nice and simple, just say: "Please could you speak slower?" Slower. Slow, a little bit more slow. Okay? Got it?30 "I'm sorry. I'm struggling to understand. Please could you speak slower?"
Great, so now they're talking nice and loudly and they're talking slowly, which is what we want31. I can understand now. "Huh? What? Huh?" They said something33. I... I didn't... I didn't... I didn't understand, so I say... "Yeah. One minute." "Sorry, would you mind33 repeating that?" Okay? This is another polite way of phrasing34: "Would you mind? Do you mind?" It's a nice way of asking someone to do something35. Repeating, "repeat" with "ing" that, what they just said. Okay? We'll try this. "Sorry. Would you mind repeating that please?" Busy, oh they're very busy at the moment. Okay, that's fine.
This pizza company36, I don't understand what they're saying again. What's going on?37 So... "Yeah, yeah, yeah. One sec. One sec." So I need to say: "I'm sorry, I didn't quite catch that38." Okay? So: "I'm sorry", so short for: "I am sorry, I didn't"-didn't - did not-"quite" not quite, just a little bit... "I didn't quite catch", catch, if I catch something, I understand, I get it. "I'm sorry, I didn't... I didn't quite catch that." Okay? "Catch" means39 to understand, to hear. "I'm sorry, I didn't quite catch that."
"Did you say that you...? Did you say that you only do40 vegetarian pizzas?" Okay? "Did you say that...?" So I am... I am now repeating what they said. "Did you say...?" okay? Past simple. You did. "Did you say...?" But with... This is the auxiliary again. "Did you say that you only do vegetarian peache-, pizzas?" Or I could say: "Let me just check that41. You said that you only do vegetarian pizzas. Is that right?42" Okay? So I'm checking. "Is that right?" Is that what you said? Okay? "Yes. Sorry, sir44. We only do vegetarian pizzas." Okay? And then I can choose43 vegetarian and I say: "Yes", or I say: "No", and I choose someone else45. Okay?
So I hope that46 gives you a better idea of how47 to really understand your telephone conversations. Okay? Just to recap48: we got ways49 of asking them to raise the volume a little, to slow down, to repeat themselves, and what to do if you think they'd said something but you're not quite sure50.
OK, if it is a business context51,
and you know the person, you could just write then an email to say: “Hello Mr ,
We had a conversation yesterday. Did you say that you will come and see me
tomorrow?” So you can write him an email to check the meaning52 of the conversation. Great! Thank you
so much for watching today
Vocabulary
1.
Obviously = obviamente
2.
we're going to deal with = nós iremos lidar com
3.
ask = pedir
4.
raise = levanter, aumentar
5.
slow down = desacelerar
6.
cover = dominar
7.
just = simplesmente
8.
I've been working all day = estive trabalhando o
dia todo
9.
Hear = escutar
10.
Being = sendo
11. a little louder = um pouco mais alto
12. polite way of asking a question = maneira
educada de fazer uma pergunta
13. hang on = espere
14. a couple of minutes =
alguns minutos
15. another way = uma outra
forma
16. word = palavra
17. subject = sujeito
18. last one = por ultimo
19. anything else = nada
mais
20. short for = abreviação
para
21. loudly = em voz alta
22. too fast = rápido
demais
23. if I need = se eu precisar
24. calm down = acalmar-se
25. struggling = lutando,
esforçando-se
26. slower = mais devagar
27. I've written = escrevi
28. Bit = pedaço, trecho
29. Keep = manter
30. Got it? = entendeu?
31. which is what we want = o que é o que nós
queremos
32. something = alguma
coisa
33. would you mind = você
se importaria
34. polite way of phrasing = maneira educada de expressar-se
35. a nice way of asking someone to do something =
uma forma legal de pedir a alguém para fazer algo
36. pizza company = pizzeria
37.
What's going on? = O que está acontecendo?
38. I didn't quite catch that = Eu não “captei”
(entendi) bem isso
39. Means = significa
40. only do = fazem apenas
41.
Let me just check that = Deixe-me apenas
verificar isso
42.
Is that right? = está certo?
43.
Choose = escolher
44.
Sir = senhor
45.
Alguma outra pessoa
46. So I hope that = Então eu espero que isso
47. a better idea of how = uma idéia melhor de como
48. recap = recapitulando
49. we got ways = nós temos maneiras
50. you're not quite sure = você não tem muita
certeza
51.
if it is a business context = Se for um context de
negócios
52.
meaning = significado